Claims / Returns

Contact Account Managers regarding all claims.

All returns must be approved by Anadol Rug Co. , and a Return Authorization Number (RMA) should be issued by the Customer Service Department. No return will be accepted without a Return Authorization Number. All returns are subject to inspection.

Restocking Fees and Freight charges may apply:

10% Restocking Fee on Hand-knotted Area Rugs
25% Restocking Fee on Broadloom Carpets
No rug will be received without RMA and proper packaging.

Credit Policy

Anadol Rug Co. rugs are available through retailers, interior design firms, and to the trade locations throughout North America. Contact us for information to become a wholesale account by contacting us at (404) 350-8558.

Credit Policies

Anadol Rug Co. accepts all major credit cards, wire transfer, and ACH.

Credit Application Required

Approval process requires verification from references, and may take up to 15 days.Updated credit information may be required on an annual basis. Production Lead Time begins when credit is approved or payment is received.

Special Conditions

Custom Order Approval

Orders that require approval need to be confirmed within 7 days of receiving sample or photograph. Verification of approval is required to ship Custom Orders.

Freight Destination

Confirmed orders without shipping information will be invoiced after the order is completed and ready for shipment. It is the customers responsibility to provide shipping information.

Local Pickup

For confirmed orders that will be picked up at our warehouse facilities, customers will be notified that the order is ready for pick up. Orders will be invoiced upon notification that the order is ready for pick up.

Placing Rug Hold

All requests for placing rugs on hold will be for a time limit of 48 hours. Once the “hold” expires, it is the responsibility of the customer to place an order for the rug if needed. Extended holds might be honored in certain cases. Contact your Account Manager for additional information.

Confirmed Orders Non Cancellable

Once an order is confirmed, it is non-cancellable. Contact your Account Manager for information. Certain fees may apply.

Approval Required

Some Anadol Rugs Co. carpets have manufacturing characteristics that require your approval before we fulfill your order. In most cases, these characteristics are rugs with special treatments, finish or/and rugs with color variation.